Shipments And Returns For Website Orders
For Delivered Goods
The UK delivery charges apply to the UK mainland only and exclude Northern Ireland, the Scottish Highlands and the Isles. For delivery to other areas please contact us so we can quote for delivery. All items are dispatched direct from us and have been checked and set-up before dispatch, for this reason we have to charge for delivery which includes insurance and tracking.
We are unable to ship to any other address than the card registered address if the payment doesn’t pass the 3d secure payment system checks provided by the card issuer.
PayPal payments must be shipped to an address confirmed and authorised by PayPal on your account.
We will ship your goods as soon as possible from the moment your payment is received and the order is complete. You will be advised of the tracking number and carrier details.
Delivery time is usually within 2 working days.
Please ensure that the goods are inspected thoroughly and that any marks, damage or missing items are noted on the signature when you receive the delivery. In the event that you are not able to thoroughly check then please write ‘unchecked’ next to your signature when receiving the goods. Issues of damaged or missing items are often not possible to resolve if you have not carried out the above checks. In all cases of damaged, incomplete or missing items you must notify us within 48 hours of delivery.
You are entitled to return any goods received within 14 days of the delivery for a full refund PROVIDED THAT the goods are returned complete, unmarked and fully re-saleable. All packaging must be undamaged and all accessories must be included. Any refund due to you will be reduced by the retail value of items not returned; this includes any supplied free as part of a promotion or goodwill gesture. We recommend that you photograph the goods before you despatch them back to us to help you investigate cases of damage in transit or damage caused once they have left you. To protect goods against damage during transit when returning to us, we recommend that you use an insured delivery service so that you have recourse to the courier should your goods not arrive to us in re-saleable condition. We also recommend that you use outer packaging where possible. Any customisations, additional services and delivery charges paid are not refundable.
Beyond 14-days you are still entitled to your statutory rights and the goods are warranted to be free from manufacturer defects for the greater of either the manufacturer warranty or 12-months (other than pre-owned, B-stock or ex-demo goods marked otherwise). Should the goods be eligible to return to us on a warranty basis the discretion as to whether to repair or replace the item lies solely with the manufacturer.
PLEASE NOTE – Should you choose to register goods for extended warranties or free add-on bonuses then those goods are not returnable for any purpose other than for warranty reasons. As such you are waiving your statutory right to no-quibble return and are accepting the goods unequivocally. We therefore strongly recommend that you do not register the purchase with the manufacturer for extended warranty or other purposes until either the 14-days from delivery has passed or when you are satisfied with your received goods.
PLEASE NOTE – We cannot accept returns of some products for hygiene reasons other than for warranty repair / replacement. Examples include in-ear headphones, in-ear monitoring and ear protection.
For Click And Collect Goods
Click and Collect is available on all direct card purchases where the card-holder address matches the registered address supplied during checkout and where the 3D-Secure / Verified by Visa security check is completed successfully.
PLEASE NOTE – Click and collect is NOT available for orders paid by PayPal.
Along with the card used for purchase you must bring two of the following forms of identification that match both your name and supplied address:
- UK Driving license
- Original Council Tax bill
- Original utility bill from a recognized supplier
- Original bank or building society statement
Goods can be cancelled up to and including the end of the day that they are collected. If they are collected and returned the same day they must be complete in the original condition and re-saleable with no damage.
Beyond this time you are still entitled to your statutory rights and the goods are warranted to be free from manufacturer defects for the greater of either the manufacturer warranty or 12-months (other than pre-owned, B-stock or ex-demo goods marked otherwise). Should the goods be eligible to return to us on a warranty basis the discretion as to whether to repair or replace the item lies solely with the manufacturer.
For Goods Bought In Store
New items bought in store are covered by a 12 month manufacturer warranty and will be fixed or replaced by the manufacturer. On the rare occasion it is not possible to do this a credit note will be issued for the retail value which can be used against purchases made in store for 12 months from the date of issue. Refunds will not be made on purchases made in store. Pre-owned items are sold as seen and have no warranty.